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Thursday, 21 July 2011

Etisalat - f*ck you very much

If you've never heard of Etisalat then you are probably lucky. Etisalat is the monopoly telecoms provider in the UAE, and like all monopoly providers it is basically crap.

Why am I bothered? Well, after receiving this same spam 4386 times with no sign of a let-up, then I thought it might be nice if Etisalat educated their customer. Unfortunately, Etisalat's abuse mailbox doesn't work, presumably because it is packed full of complaints and nobody from Etisalat can manage to shift their fat sweaty arses enough to look at it.

Now, not getting a response to abuse complaints is pretty typical and not really worth commenting on. However, I was eventually able to get a response from customer support. And it looked promising!
Thank you for contacting Etisalat Customer Care Center.

Further to your email, please accept our sincere apologies for any inconvenience happened. We had escalated the issue to the concerned department and will update you soon after we receive a reply. Kindly bear with us for the delay. reference number 388135

Once again we thank you for contacting us and looking forward to serving you in the future. For any further clarification please contact Etisalat Customer Care Center.
Great.. I thought. Better late than never. So I waited.. and the next reply was basically a "fuck you" from Etisalat:
Thank you for contacting Etisalat Customer Care Center.
Kindly enable sufficient anti spam settings or add filters in your email to overcome the situation.
Once again we thank you for contacting us and looking forward to serving you in the future. For any further clarification please contact Etisalat Customer Care Center.
Wait.. what? The solution to Etisalat allowing customers to spam is.. basically to block email from Etisalat? So basically it is just too much effort for Etisalat to actually do anything. Maybe the airconditioning is broken in the Etisalat support offices and their arses are just too fat and sweaty today..

Anyway, 86.96.226.150 is the culprit to block but if you follow Etisala's own recommendations then block email coming in from 86.96.226.0 - 86.96.239.255 (86.96.224.0/20) just to be on the safe side.

And Etisalat, in the words of the FCC Song, f*ck you very much.

2 comments:

Spock said...

Have you ever heard of any service provider charging you DHS 2,178.00 ( USD 600) even after disconnecting the service within 3 hours of getting an SMS of up gradation without authorization!! well this
can happen only with ETISALAT!

BEWARE of their notorious calls and SMS

GOD SAVE OR POCKETS FROM ETISALAT!!

fahad yousafzai said...

hi sir
i m from pakistan and the unknow nuber user is disturb me last some days .he give me miss bell and not to talk i warnned him so many time that dont do this and dont disturb me but he is not away from his nature .plz sir you chek him and give me released from that disturbans .
the number is 00971551541688
thanx sir i ll hoped that u take action about my tention.
fahad khan