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Friday, 22 April 2016

Malware spam: Your Amazon.co.uk order has dispatched (#525-2814418-9619799)

This fake Amazon email leads to malware. On some mail clients there may be no body text:

From: auto-shipping@amazon.co.uk Amazon.co.uk
Date: Fri, 22 Apr 2016 10:50:56 +0100
Subject: Your Amazon.co.uk order has dispatched (#525-2814418-9619799)

Dear Customer,

Greetings from Amazon.co.uk,

We are writing to let you know that the following item has been sent using  Royal Mail.

For more information about delivery estimates and any open orders, please visit: http://www.amazon.co.uk/your-account

Your order #525-2814418-9619799 (received April 22, 2016)

Your right to cancel:
At Amazon.co.uk we want you to be delighted every time you shop with us.  Occasionally though, we know you may want to return items. Read more about our Returns Policy at:  http://www.amazon.co.uk/returns-policy/

Further, under the United Kingdom's Distance Selling Regulations, you have the right to cancel the contract for the purchase of any of these items within a period of 7 working days, beginning with the day after the day on which the item is delivered. This applies to all of our products. However, we regret that we cannot accept cancellations of contracts for the purchase of video, DVD, audio, video games and software products where the item has been unsealed. Please note that we are unable to accept cancellation of, or returns for, digital items once downloading has commenced. Otherwise, we can accept returns of complete product, which is unused and in an "as new" condition.

Our Returns Support Centre will guide you through our Returns Policy and, where relevant, provide you with a printable personalised return label.  Please go to http://www.amazon.co.uk/returns-support to use our Returns Support Centre.

To cancel this contract, please pack the relevant item securely, attach your personalised return label and send it to us with the delivery slip so that we receive it within 7 working days after the day of the date that the item was delivered to you or, in the case of large items delivered by our specialist couriers, contact Amazon.co.uk customer services using the link below within 7 working days after the date that the item was delivered to you to discuss the return.


For your protection, where you are returning an item to us, we recommend that you use a recorded-delivery service. Please note that you will be responsible for the costs of returning the goods to us unless we delivered the item to you in error or the item is faulty. If we do not receive the item back from you, we may arrange for collection of the item from your residence at your cost. You should be aware that, once we begin the delivery process, you will not be able to cancel any contract you have with us for services carried out by us (e.g. gift wrapping).

Please also note that you will be responsible for the costs of collection in the event that our specialist courier service collect a large item from you to return to us.

As soon as we receive notice of your cancellation of this order, we will refund the relevant part of the purchase price for that item.

Should you have any questions, feel free to visit our online Help Desk at:

If you've explored the above links but still need to get in touch with us, you will find more contact details at the online Help Desk.

Note: this e-mail was sent from a notification-only e-mail address that cannot accept incoming e-mail. Please do not reply to this message.

Thank you for shopping at Amazon.co.uk

Amazon EU S.=C3=A0.r.L.
c/o Marston Gate
Ridgmont, BEDFORD MK43 0XP
United Kingdom

Attached is a file with a name that matches the randomly-generated order (in this case, ORDER-525-2814418-9619799.docm). According to analysis by a couple of other trusted parties, the various versions of the malicious document download a binary from:


This dropped executable has a detection rate of 6/56. The Hybrid Analysis and DeepViz Analysis plus some data sourced from other parties (thank you) indicates that the malware calls back to the following IPs: (Redfox Telecomunicações Ltda., Brazil) (MultiNet AS, Norway) (Topix, Italy) (Novanet da Barra Ass e Inf LTDA, Brazil)

The payload here appears to be the Dridex banking trojan.

Recommended blocklist:

UPDATE 2016-04-26

Another identical round of this spam is being sent out, complete with the formatting error that prevents the body text being displayed on some email clients. VirusTotal detection rates for the two samples I have seen are 5/57 [1] [2]. Hybrid Analysis of the attachments [3] [4] shows download locations at:


A trusted source tells me there are other download locations at:


From here a binary is dropped on the system with a detection rate of 3/56. Those Hybrid analyses plus this DeepViz report show network traffic to: (Hetzner, Germany)

Apparently there are C2 servers here: (Redfox Telecomunicações Ltda, Brazil) (Novanet da Barra Ass e Inf LTDA, Brazil)

The payload still appears to be Dridex.

Recommended blocklist:

1 comment:

DK said...